+ How do i know which tone of Face Fix i Need?
Please refer to our skin tone match page here.
+ What is your returns policy?
Any unused items can be returned within 14 days of delivery for a full refund, if the return is a result of our error such as in the event of the wrong product being delivered we will pay for the costs of return shipping. Simply drop us an email with your name and order number, then send the product back to the return address provided on your envelope (is also on our contact us page) along with a copy of your dispatch receipt. Your refund will be processed upon return.
+ My products haven't arrived?
If your products have failed to arrive please first check your dispatch email for a tracking number. Input that number into the Royal Mail website for information. If this does not help then get in touch either on facebook/twitter, or by email, check our contact page for more details
+ How long do i have to use products after opening?
The products can be used for up to 12 months after opening.
+ How do I use your products?
Please refer to advice on the products page which can be accessed here
+ Isn’t this stuff for girls?
Nope, problem skin isn't sexist, a spot here or dark circles can hurt a guys confidence as much as it can a girls. Besides, these products are designed specifically for male skin, which is generally thicker and rougher than womens. Our concealer’s formulation is made specifically with this in mind and it comes in a handy tin for easy application too (and can be shoved in a back pocket).
+ Are your products tested on animals?
No, we employ a strict cruelty free policy, so none of our products are or have ever been tested on animals.
+ Is your packaging recyclable?
We care about the environment too so all of our packaging is ethical and recyclable after use! So when you're done, pop your tube or tin in the recycling, and order another!